Story Map of the Chapter

“Reports that say that something hasn’t happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say, we know there are some things we do not know. But there are also unknown unknowns—the ones we don’t know we don’t know.” - Donald Rumsfeld

Why should you read this? Managers have to collect, organize, share, and withhold information. Some information is harmless, but some can be used against people. This chapter will teach you the tools to succeed in the delicate world of information handling.